How can we help?

Close the game fully and reopen it, making sure you’re signed in to the same Google account you paid with. If it still hasn’t arrived, email us with your Google Play order ID (it starts with GPA. — find it in your Google Play order history or the receipt email) and we’ll sort it out.

Make sure you are signed in to the same Google account you paid with, then fully close and reopen the game. If ads still appear, email us with your Google Play order ID (it starts with GPA.) and we’ll sort it out.

Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions → choose the subscription → Cancel subscription. Uninstalling the game does not cancel it. You keep access until the end of the period you’ve paid for.

Ads keep our games free to download. They are served by Google AdMob. Each game’s page on this site says whether it contains ads.

In the EEA, UK and Switzerland, open the game’s settings and choose Privacy settings (“Ad consent”) to change or withdraw consent at any time. On any Android device you can also delete your advertising ID under Settings → Google → Ads. More in our Privacy Policy.

You don’t need to open the app. Use our Data Deletion page — it explains what we hold, what we delete and how long it takes.

Progress is saved on your device. Uninstalling a game or clearing its storage removes it, so check a game’s own settings for any backup option before you do.

Sorry about that. Update to the latest version from Google Play first — many fixes arrive that way. If it still happens, send us your device model, Android version, the game version (in the game’s settings or Play listing) and what you were doing when it happened. A screenshot or screen recording helps a lot.